Cancel a session and make-up credits
Cancelling for sea or sickness, notifying participants, and make-up credits.
Cancel a session (owners and managers)
- In the schedule, open the session (or its roster) and select "Cancel session".
- Pick a reason: sea / weather, instructor sick or other, and optionally a note for participants.
- "Create a make-up credit" is on by default.
- Confirm to cancel and notify.
Each confirmed registration gets one email about the cancellation, and the session is cancelled in their calendar too. Each participant of a confirmed registration gets a credit. A cancellation can't be undone: create a new session instead.
Book a make-up session
Open the registration ("Registrations" in the menu) to see its credits. The make-up option lists upcoming sessions with a free seat; confirming sends a calendar invite. Parents see their credits in the personal area, and the business arranges the make-up with them.
Credit expiry: Settings → notifications → credit expiry in months. Empty = never.
Cancel a registration
Parents send a cancellation request from the personal area. Nothing is cancelled or refunded automatically: the request shows on the registration with the policy, and the business cancels the registration if needed. Refunds are made with the payment provider.